FAQ

At The Fluxion, we understand that relying solely on rigid fabrics or excessive constriction to achieve a flat look creates an uncomfortable experience. That’s why we incorporate our expertise in advanced textile engineering and high-performance activewear into our design process. By doing so, we ensure that The Fluxion’s products not only provide a smooth, flat silhouette, but also offer ergonomic support and a second-skin feel designed for all-day comfort.

We understand that effective binding isn’t just about compression. Simply increasing pressure can be restrictive and uncomfortable for daily wear. Instead, we utilize smart fabric technology combined with ergonomic design to redistribute mass and create a smooth, flat silhouette. By prioritizing fit over force, we achieve the look you want without compromising comfort. Our customers who participated in internal testing affectionately referred to it as “visual magic.”

Step 1: Remove the bra or any compression clothing.

Step 2: Stand upright and measure the chest. Place the measuring tape around the fullest part of the breast tissue, typically at nipple level. Ensure that the tape measurement is snug. ( not too tight or too loose);

Step 3: Checking whether the measuring tape is in a horizontal line, especially when checking the tape placed on the back of the body. Now you will get our chest measurement and check the following sizing chart to find the proper chest binder size.

If you need more details, please check the “sizing” page.

We offer a wide variety of binder sizes, from s to 8xl, from 76.2cm -137.0cm (see the pic above). If you are looking for a bigger size, please contact us, and we will customize it for you. We will continue to work towards covering more chest sizes if possible.

Depending on the intensity of your workout, light activities may be suitable.

We generally recommend standard activewear for high-intensity training, such as heavy weightlifting, HIIT, or intense cardio, to ensure maximum breathability.

However, if you prefer to wear our top for light activities to feel more confident, we suggest getting one size larger than your standard Fluxion size to allow for greater freedom of movement.

Last but not least, always prioritize your comfort. If you experience any restriction or discomfort during movement, we recommend stopping use during your workout.

Yes, made of high-quality elastic materials, the Fluxion is suitable for water activities. However, since our tops are not specifically designed as swimwear, we recommend the following:

Rinse and Dry: Always wash and dry it properly right after water activity. Long-term exposure to moisture may affect the fabric’s durability.

Removal: Allow your top to dry a little before removing it. A wet top can be more challenging to remove and may cause discomfort. Listen to your Comfort: If you feel restricted or uncomfortable at any point, we recommend stopping use while swimming.

Our quality binder materials can be machine washed and dried;

Hand washing with cold water and air drying can prolong the product’s lifespan to some extent;

Please air dry or wash the chest binder promptly after taking it off, as prolonged exposure to sweat may accelerate the aging of the product;

If not used for a long time, please store it in a dry and clean place.

Getting Ready: Before putting it on, take a deep breath and relax your shoulders. Being dry makes it easier to slide the fabric on and off. Standing in front of a mirror can help you adjust the fit.

Step-by-Step:

1. Arms First: Hold the top in front of you with the straps facing upward. Slide your arms through the straps, similar to putting on a vest. Adjust it so it sits comfortably on your shoulders.

2. Positioning: Carefully pull it down over your chest. Ensure the fabric is positioned evenly on both sides and covers the chest area fully.

3. Check the Alignment: You can see if it’s worn correctly by checking if the hem markings are centered and symmetrical in the mirror.

Straps: Once on, ensure the straps are sitting correctly. They should feel secure but not digging in, providing a comfortable tension.

Smoothing the Silhouette: Use your hands to gently adjust and distribute the chest area evenly within the top. Gently shifting towards the sides helps create a smoother, flatter profile and prevents gathering in the center.

Getting Used to the Fit: If you are new to chest binders, you may need some time to get used to the snug sensation. We recommend trying different adjustments in front of a mirror to find what looks and feels best for you.

Comfort Check: Ensure the top feels snug yet comfortable. You should be able to move freely without feeling restricted. If it feels too tight, you may need a larger size.

We try our best to re-stock asap, but we ask for your understanding that we have an 8-week turnaround time from new batch production to the warehouse. If you need to place the order urgently, please contact us , and we shall try our best to shorten the turnaround time.

If we could not fulfill your order shipment due to any unexpected circumstances, thefluxion customer service team will contact you via email within 7 days for the next step.

Our service can help you modify your order before it is shipped out.

Please contact customer service to modify your order as soon as possible.

Please check the following solution if your order fails to go through on our website. If the problem still stands, shoot us an email at support@thefluxion.com.

Please use visa, mastercard, maestro, or paypal to pay for your order.

Please visit our shipping page and check if we ship to your location. https://thefluxion.com/shipping-delivery/

Yes, we guarantee that your information will not be disclosed on our packaging, both product packaging and shipping packaging

Pending: The order is unpaid

Unpaid: Payment is failed

Canceled: Order is canceled

Paid: The order is paid and in processing

Shipped: The order is shipped out

Refunded: The order is refunded

Once we ship out your order, you will receive an email with the order shipping information.

You can use any of the following methods to query:

1. You can find the tracking information via the link in your email address ；
2. You can also log in to your thefluxion account to check;
3. Through self-service inquiry by third-party service providers, please refer to the details：https://thefluxion.Com/how-to-track-your-order-on-17-track/.
4. Please feel free to contact our customer service at any time. We are more than happy to provide you with assistance and support.

Typically, our order processing time is 24 hours after order confirmation. It will take approx. 1-2 working days before the link is updated for your tracking.

If there is a tracking number means the order is shipped. The package is sent out from our warehouse first, then it will be forwarded to the shipping company‘s processing center. After they scanned the parcel, tracking info will be updated online.

Packages could either be placed in your mailbox or received and signed for by your neighbors or family members. We recommend starting by checking your mailbox and inquiring with neighbors and family. If you don’t locate your package through these means, consider inspecting any outdoor monitoring devices. Alternatively, you can reach out to the shipping company for verification. If your package remains untraceable, please don’t hesitate to contact our customer service for assistance.

We’re so sorry about that! Please contact us with your order details and let us know. We will work with you to make things right.

If you received an incomplete package, pls contact our customer service for help

There are some reasons for the incomplete package:

Missing items are unavailable anymore: If there is any item sold out, we will send you an out-of-stock notice before shipping, if no replacement or no reply, we will ship available items directly and attach a paper notice with the package. You can get credit/refund for missing items.

Your order is shipped separately. As some items are temporarily out of stock, in order not to delay your shipment, we will ship ready goods first and ship the rest items later.

There are multiple possible reasons:

• Wrong or insufficient address
• Invalid phone number
• Unable to deliver/failed to get in touch

Please kindly contact the shipping company with your tracking number for more information. You may also contact our customer service for further help.

We offer a free return and refund policy within 180 days upon arrival. It means you have 180 days after receiving of your order to decide if you want to return it. Please note that we do not currently offer returns after 180 days.

If the product you receive is defective, broken, missing contents or not what you want with your purchase, please contact our customer service team at support@thefluxion.com to initiate a return or exchange.

Learn more: Return & refund policy

If we must ship your order internationally, your destination country might require a duty charge based on the amount and rate of your order.

If you are on behalf of a tax-exempt organization for ordering, we kindly request that you get in touch with our customer service team. In order to assist you efficiently, please ensure you have the necessary documentation on hand, such as the tax-exempt form issued by your local government. Our customer service representatives will guide you through the process and ensure that your tax-exempt status is appropriately applied to your order. Your satisfaction is important to us, and we are here to make your shopping experience as smooth as possible.